Important Hotel Information
- A daily resort fee of 14% of the room rate is collected by the hotel. Fee includes: Daily live lounge entertainment, access to the fitness Center, and daily pool activities.
El San Juan Hotel and Casino - Waldorf Astoria Collection
-
from $134.52 USD
- CHECK AVAILABILITY
Reviews
Write a Review-
Our stay
10/02/2009I read the reviews of the others that posted and i really do not know what hotel they stayed at...except for some hidden fees, our stay was great. the ...
I read the reviews of the others that posted and I really do not know what hotel they stayed at...except for some hidden fees, Our stay was great. The hotel was beautiful, big rooms and the service was great. Lamps and TV was not working, One call to the front desk, within a few hours, all was in working order. We will go and stay there again.
-
Simply put...AMAZING !!!! Best Hotel in San Juan hands down
08/26/2009If you are looking for the #1 place to stay in san juan look no further. this hotel is family friendly, but if you are young and hip there is ...
If you are looking for the #1 place to stay in San Juan look no further. This hotel is family friendly, but if you are young and hip there is no better place. This is the only hotel with a club in it. The club was off the hook! Long lines to get in, but if you're staying there you get right in. The Casino was top notch. The lobby had live music every night! The pool had a station where they rent you out footballs, frisbees, body boards, and everything else for free. Walk out to the amazing pools (there are 3) or cruise 2 seconds further to the beach. Simply Amazing! Walk down the street to the Supermarket to stock up on cheap food and cheap liquor! Make your own drinks and take them around. The room was great and we even got a free upgraded room. Trust me, I've been around the world (na, na, na) and this spot is unreal. Try it! Hotel Staff was super friendly. I can't wait to go back!!!
-
great time
06/30/2009Just returned from a 6 night stay at the el san juan june 22nd to 28th. unlike the previous reviews i must say that both my fiance and i really ...
just returned from a 6 night stay at the el san juan june 22nd to 28th. Unlike the previous reviews I must say that both my fiance and I really enjoyed the hotel. The rooms were nice and I felt that they were clean. The hotel lobby area had a very rich look of mahogany wood all throughout, and was quite trendy. Very nice sunken in bar at the center of lobby as soon as you walk in with the Casino to the right. Ate at Kocos and the Japanese restaurant and was surprised by the quality of the sushi. Pool area was beautiful as well as a nice stretch of beach which I ran in the mornings before breakfast. Pool and beach areas my favorite...wallgreens two blocks away which is nice. Chillis accross the street if you really want. Also two really good restaurant for traditional food right near by 3 to 5 minute walk...Platos and Metropol...oh and def checkout Raises restaurant in old san juan...By the way we are 30yrs old. Gets packed with locals friday and saturday nights and always live music...
-
The worst place I have ever stayed!
05/24/2009I just returned from a weeks stay at the el san juan hotel and casino and i wouldn't stay here again if you paid me! i booked 2 rooms ...
I just returned from a weeks stay at the El San Juan Hotel and Casino and I wouldn't stay here again if you paid me! I booked 2 rooms online and received my confirmations. When we arrived they had already put the full amount on hold, that would have been due at check out. I explained this to the clerk at check in and he still ran my bank card again which resulted in a third hold for a total of over $. I had to call my bank and let them talk with the assistant manager and she had them release one hold. I have NEVER had a hotel put the full amount on hold before you check out. They also attempted to charge me higher rates than what I had received confirmation for. I told this to 3 different people at the desk who all assured me that it had been corrected. We went to check out and the rates were still incorrect. I am still trying to get this corrected, even after my return home. The room we booked online had a balcony with view of gardens and pool but we were given a room with nasty view of what looked like an old parking lot. The room also should have had a walk in closet and full bathroom with 2 sinks but we had a tiny bathroom with only a nasty shower and one sink. Rooms never looked clean and the carpet in the hallway looks like it is 50 years old and never been cleaned! Rooms have paper thin walls and people partying all night. Told security but didn't help. Pool chair cushions are nasty and busting out at the seams. Most of the staff were rude and indifferent. No customer service at all!
-
Used to be great, not anymore
05/19/2009Used to be a great hotel, not anymore. i used stay in this hotel every year i when back to puerto rico. i was so disappointed with my last visit ...
Used to be a great hotel, not anymore. I used stay in this hotel every year I when back to Puerto Rico. I was so disappointed with my last visit last June (2008)t. A lot of changes, for the worst. Starting with the ugly front desk staff uniform to the dirty water in the pool. This used to be a very classic and elegant hotel, now its just ugly and dirty.
